SHIPPING & DELIVERY

1. Overview & Service Coverage

www.aromavellum.com provides international retail delivery for ambient home fragrance collections to consumers across European jurisdictions. All orders are processed, packed, and dispatched directly under controlled operational oversight to ensure order accuracy and physical product integrity prior to carrier handover.

• Company: DEKANDELA, S.A. DE C.V.
• Registration Number: DEK230220TN8
• Email: reed@aromavellum.com
• Phone: +52 8181902525
• Dispatches Address: Av. Casa Blanca 1440, Residencial San Cristóbal, San Nicolás de los Garza, Nuevo León

2. Carrier Partners & Transit Timelines

• Priority Express Logistics: International shipments to European destinations are fulfilled through established express logistics networks, including DHL Priority, FedEx Priority, and UPS Priority Services.
• Standard Delivery Window: Following processing and fulfillment release from our operational facility, standard delivery across European delivery addresses takes between six (6) and nine (9) working days.
• Delivered Duty Paid (DDP): All shipments destined for European consumers are dispatched under Delivered Duty Paid arrangements. Import duties, customs clearance costs, and applicable sales taxes are managed prior to final delivery, ensuring no additional customs fees are requested upon package arrival.

3. Automated Order Tracking & Notifications

To maintain full transparency throughout transit, automated email notifications are dispatched directly to the email address provided during checkout at key fulfillment milestones:

• Dispatch Confirmation: Dispatched upon package release containing carrier tracking references.
• Transit Facility Arrival: Dispatched upon carrier arrival and processing at international sorting hubs.
• Local Delivery Scheduling: Dispatched when the shipment enters local carrier routes for final delivery.

4. Extended Transit Investigations & Resolutions

In the event that an order exceeds the standard estimated transit timeline of six to nine working days:

1. Carrier Enquiry: Customers may contact reed@aromavellum.com to request a delivery status review. Our support team will initiate a formal trace investigation with the designated carrier (DHL, FedEx, or UPS).
2. Investigation Protocol: Carrier investigations are evaluated within established logistics timeframes.
3. Customer Resolution: Upon confirmation of extended delay, transit misdirection, or loss during transit, www.aromavellum.com will arrange either a full order refund or issue a replacement shipment, determined according to individual order circumstances.

5. Delivery Compliance & Transfer of Risk

In strict accordance with European consumer legislation:

• Risk Transfer: Risk of loss, damage, or deterioration regarding purchased items remains with www.aromavellum.com during transit and transfers to the buyer only upon physical receipt of the package by the customer or an authorized recipient.
• Address Accuracy: Customers are responsible for providing complete and accurate delivery details at checkout. If an order cannot be delivered due to inaccurate address submission, customer support will coordinate re-delivery upon carrier return.