1. Payment Methods & Order Security
Which payment methods are accepted on www.aromavellum.com?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. Digital wallets, including Apple Pay and Google Pay, are also supported at checkout for convenient order processing.
How is cardholder payment security managed?
All online payments are encrypted and processed through standard PCI-DSS compliant payment processing systems. Card details are transmitted through secure channels, ensuring sensitive financial information is handled safely during transaction settlement.
2. Shipping, Delivery & Tracking
Which regions are served, and what carriers are utilized?
aromavellum serves consumers across Europe. Shipments are fulfilled through international priority carrier networks, including DHL, FedEx, and UPS Priority Services.
What are the standard transit times for European deliveries?
Standard delivery across European destinations typically takes between six (6) and nine (9) working days following order dispatch.
How can order progress be monitored?
Automated tracking updates are sent directly to the email address provided at checkout. Notification updates are issued at key fulfillment milestones, including order dispatch, receipt at carrier transit hubs, and local delivery assignment.
What happens if a shipment exceeds standard transit times?
If an order does not arrive within the standard shipping window, our support team initiates a formal enquiry with the designated logistics carrier. Based on the investigation findings, we will arrange a full order refund or issue a replacement shipment according to individual order circumstances.
3. Order Cancellations, Returns & Damaged Items
What is the statutory right of withdrawal for European customers?
In accordance with European Union consumer legislation, European customers possess a statutory right of withdrawal allowing order cancellation and return within fourteen (14) calendar days following physical receipt of the delivery, without giving any reason. Returned items must remain unused, un-opened, and intact within original packaging to qualify for withdrawal processing.
How are damaged or non-conforming items resolved?
If an order arrives with physical damage or defects, please contact customer support via email at reed@aromavellum.com with order details and clear photographic evidence showing the reported damage. Upon verification, a full refund or free replacement shipment will be authorized without requiring physical return of the damaged items.
4. Product Use & Support Inquiries
What type of products are offered by aromavellum?
All products listed on www.aromavellum.com consist exclusively of ambient home fragrance merchandise intended solely for spatial room scenting and interior atmosphere enhancement. Products are not formulated or intended for cosmetic use, topical personal application, or physical care purposes.
How can customer support be reached?
For pre-sale queries, order status assistance, or post-delivery enquiries, please email reed@aromavellum.com. Written customer inquiries are logged and answered within twenty-four (24) hours.
- Company: DEKANDELA, S.A. DE C.V.
- Registration Number: DEK230220TN8
- Email: reed@aromavellum.com
- Address: Av. Casa Blanca 1440, Residencial San Cristóbal, San Nicolás de los Garza, Nuevo León
- Phone: +52 8181902525