1. General Provisions & Ownership
These Terms of Service govern the access to and use of the online retail platform www.aromavellum.com, as well as all commercial transactions executed through the website. The commercial mark aromavellum and the digital storefront are managed and operated under corporate administration in Mexico, providing ambient home fragrance products to consumers located across European jurisdictions.
By accessing the storefront or placing an order, customers agree to be bound by these Terms of Service.
- Company: DEKANDELA, S.A. DE C.V.
- Registration Number: DEK230220TN8
- Email: reed@aromavellum.com
- Address: Av. Casa Blanca 1440, Residencial San Cristóbal, San Nicolás de los Garza, Nuevo León
- Phone: +52 8181902525
2. Product Use & Specifications
All merchandise available on www.aromavellum.com consists exclusively of ambient home fragrance items intended solely for spatial room scenting and interior atmosphere enhancement. Products are not formulated, intended, or approved for cosmetic application, topical personal care, therapeutic use, or medical purposes.
3. Shipping, Delivery & Risk Transfer
- Carrier Logistics & Transit Times: International transit to European destinations is fulfilled through premium priority carrier networks (including DHL, FedEx, and UPS Priority Services). Standard delivery timelines range from six (6) to nine (9) working days following order dispatch.
- Automated Order Tracking: Automated email updates containing carrier tracking details are dispatched to the buyer’s registered email address at key fulfillment milestones, including order dispatch, receipt at carrier transit hubs, and local delivery scheduling.
- Extended Transit & Enquiries: If an shipment exceeds the standard estimated shipping window, www.aromavellum.com will initiate a formal investigation with the designated carrier. Following investigation outcomes, appropriate resolution will be provided via reshipment or full refund depending on individual shipment circumstances.
- Transfer of Risk & Title: In full compliance with European consumer legislation, title and risk of loss or damage to purchased goods pass to the consumer only upon physical receipt of the package by the customer or an authorized third party. Risk does not transfer to the consumer upon handover to the carrier.
4. European Statutory Withdrawal Rights (14-Day Cooling-off Period)
In accordance with European Union Consumer Rights rules, European consumers possess a statutory right to cancel and return merchandise without giving any reason within fourteen (14) calendar days following physical receipt of the delivery.
To exercise the right of withdrawal, consumers must notify customer support via reed@aromavellum.com within the statutory period. Returned items must remain unused, unopened, and intact within original commercial packaging to qualify for standard withdrawal processing.
5. Damaged, Defective, or Non-Conforming Items
If an order arrives with physical defects or transit damage, consumers may request direct order resolution under internal support protocols:
- Evidence Submission: Customers should contact customer support at reed@aromavellum.com within a reasonable timeframe following delivery, providing order details and photo evidence clearly illustrating the reported defect or damage.
- Simplified Resolution: Upon verification of photo evidence, www.aromavellum.com will issue a full refund or dispatch a replacement order without requiring the customer to return physical damaged items.
6. Intellectual Property & Digital Content
All text, graphics, images, logos, and digital assets published across www.aromavellum.com are proprietary material or operated under verified public rights frameworks. Unauthorized reproduction, distribution, or commercial exploitation of any site assets is strictly prohibited.
7. Governing Law & Jurisdiction
These Terms of Service are framed under applicable Mexican commercial regulations and European consumer protection standards governing cross-border retail. Any disputes arising in connection with orders shall be managed through good-faith resolution via direct communication with reed@aromavellum.com.